General conditions of sale and use
Between the Company WAIT! Group, 55 rue de Bruys, 13005 Marseille, with a Share Capital of €6,000, registered in the Marseille Trade and Companies Register under number 815 366 026, SIRET 81536602600020, represented by Mr. Fabrice TROILO, as manager, duly authorized for the purposes hereof. The company can be contacted by email by clicking on the contact form accessible via the home page of the site.
Hereinafter the "Seller" or the "Company".
On the one hand,
And the natural or legal person purchasing products or services from the company, Hereinafter, "the Buyer", or "the Customer"
On the other hand,
It has been set out and agreed as follows: PREAMBLE
The contract is simply concluded between the seller and the Internet user. The Seller is the manager of the website https://www.highblock.fr, owned by SAS Oreca, located at the Parc d’activités du plateau de Signes, 83870 SIGNES, registered with the RCS Toulon B302 045 794.
Article 1: Purpose
These General Terms and Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products offered by the Seller.
Article 2: General Provisions
These General Terms and Conditions of Sale (GTC) apply to all sales of Products made through the Company’s websites, which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these terms and conditions at any time by publishing a new version on its website. The applicable T&Cs are those in effect on the date of payment (or the first payment in the event of multiple payments) of the order. These T&Cs can be viewed on the Company's website at the following address: https://www.highblock.fr/content/3-conditions-generales-de-ventes. The Company also ensures that their acceptance is clear and unconditional by setting up a checkbox and a validation click. The Customer declares that they have read all of these General Terms and Conditions of Sale, and where applicable the Special Terms and Conditions of Sale relating to a product or service, and accept them without restriction or reservation. The Customer acknowledges that they have received the necessary advice and information to ensure that the offer is suitable for their needs. The Customer declares that he is able to legally contract under French law or validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 3: Price
The prices of the products sold through the websites are indicated in euros including all taxes (VAT + other possible taxes) and precisely determined on the Product description pages. They are also indicated in euros including all taxes (VAT + other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary for accessing the Company's websites are the responsibility of the Customer. Where applicable, also the delivery costs.
Article 4: Conclusion of the online contract
The Customer must follow a series of steps specific to each Product offered by the Seller in order to complete his order. However, the steps described below are systematic:
➢ Information on the essential characteristics of the Product;
➢ Choice of the Product, if applicable its options and indication of the Customer's essential data (identification, address, etc.);
➢ Acceptance of these General Conditions of Sale.
➢ Verification of the elements of the order and, if necessary, correction of errors.
➢ Follow the instructions for payment, and payment of the products.
➢ Delivery of products. The Customer will then receive confirmation by email of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. For delivered products, this delivery will be made to the address indicated by the Customer. For the purposes of proper execution of the order, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide his/her true identification details.
The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
➢ The certificate of authenticity is sent in a separate postal envelope, accompanied by the invoice for the order.
Article 5: Products and services
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites. The customer confirms having received a breakdown of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer's order within the limit of available Product stocks only. Failing this, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, it is the subject of a summary and confirmation when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the offer of Products as well as their prices is specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are granted only to the natural person who signed the order (or the person who holds the email address provided).
In accordance with the legal provisions regarding conformity and hidden defects, the Seller will refund or exchange defective products or products that do not correspond to the order.
The refund or exchange must be requested in the following manner: the customer must contact WAIT! Group within 24 (twenty-four) hours via the contact form in order to make an exchange, then send by registered Colissimo with acknowledgment of receipt to the following address:
High Block after-sales service
Maison Transversale
55 rue de Bruys - 13005 Marseille
the product(s), excluding personalized products, in their original condition.
Article 6: Retention of title clause
The products remain the property of the Company until full payment of the price.
Article 7: Delivery terms
The products are delivered to the delivery address that was indicated when ordering and the time indicated. This period does not take into account the order preparation time.
The certificate of authenticity is sent in a separate postal envelope, accompanied by the invoice for the order.
When the Customer orders several products at the same time, these may have different delivery times
In the event of a shipping delay, the Customer will be contacted within 15 (fifteen) days to agree to a new shipping date, or to proceed with an exchange or refund if the bank transaction has been validated.
In the event of a delivery delay, the Customer has the option of terminating the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. The Seller will then refund the product and the "outbound" costs under the conditions of Article L 138-3 of the Consumer Code. The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email in order to ensure the order is followed up.
The Seller reminds that when the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is the Customer's responsibility to notify the carrier of any reservations about the product delivered.
Article 8: Availability and presentation
Orders will be processed within the limits of our available stocks or subject to available stocks at our suppliers. In the event of unavailability of an item for a period exceeding fifteen working days, you will be immediately notified of the expected delivery times and the order for this item may be cancelled upon simple request. The Customer may then request a credit for the amount of the item or its refund.
Article 9: Payment
Payment is due immediately upon ordering, including for pre-ordered products. The Customer can pay by credit card or bank check, directly on our site via our partners Stripe and Paypal. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is carried out by our payment service provider. The information transmitted is encrypted according to the rules of the art and cannot be read.
Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card or Paypal account for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the Paypal account or the card to be debited and that he is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately terminated by operation of law and the order is cancelled.
Article 10: Withdrawal period
In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to provide reasons or pay penalties, with the exception, where applicable, of return costs". "The period mentioned in the preceding paragraph runs from the receipt for the goods or the acceptance of the offer for the provision of services". The right of withdrawal may be exercised by contacting the Company in the following manner: registered Colissimo with acknowledgement of receipt to the following address
High Block after-sales service
Maison Transversale
55 rue de Bruys
13005 Marseille.
In the event of exercising the right of withdrawal within the aforementioned period, only the price of the product(s) purchased and the shipping costs will be refunded, the return costs remain the responsibility of the Customer.
Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new; they must if possible be accompanied by a copy of the proof of purchase.
In accordance with legal provisions, you will find below the standard withdrawal form to send to us at the following address: https://www.service-public.fr/particuliers/vosdroits/R38397.
Refund procedure: after contacting WAIT! Group via the contact form on the letshirtfoot.fr website, return in its entirety and in its original packaging, by registered Colissimo, to the following address:
High Block after-sales service
Maison Transversale
55 rue de Bruys
13005 Marseille.
Article 11: Guarantees
In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects in the products. The Seller will refund the buyer or exchange products that are apparently defective or do not correspond to the order placed.
The refund request must be made as follows: in its entirety and in its original packaging, by registered Colissimo, to the following address:
High Block after-sales service
Maison Transversale
55 rue de Bruys
13005 Marseille.
The Seller reminds the consumer that:
- has a period of 2 years from delivery of the goods to take action with the Seller
- that he can choose between replacement and repair of the goods subject to the conditions provided for in art. apparently defective or not corresponding
- that he is exempt from providing proof of the existence of the lack of conformity of the good during the six months following the delivery of the good.
- that, except for second-hand goods, this period will be extended to 24 months from March 18, 2016
- that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this
case, he can choose between the resolution of the sale or a reduction in the sale price (provisions of articles 1644 of the Civil Code).
Article 12: Complaints
Where applicable, the Buyer can submit any complaint by contacting the company using the following contact details by registered letter with acknowledgment of receipt:
High Block after-sales service
Home Transversale
55 rue de Bruys
13005 Marseille.
Article 13: Intellectual property rights
The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 14: Force majeure
The execution of the seller's obligations under these terms is suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 15: Nullity and modification of the contract
If one of the stipulations of this contract were to be cancelled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written and signed agreement of the parties.
Article 16: Protection of personal data
In accordance with the Data Protection Act of 6 January 1978, you have the right to query, access, modify, oppose and rectify personal data concerning you. By adhering to these general terms and conditions of sale, you consent to our collection and use of this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. To do so, simply click on the link at the end of our emails or contact the data controller (the Company) by registered letter. We monitor traffic on all of our sites. To do this, we use tools such as Google Analytics.
Article 17: Applicable law
All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions referred to therein, will be subject to French law.